Gestión de la calidad en destinos turísticos

Autores/as

Diana Cristina Rodríguez Moreno
Universidad Pedagógica y Tecnológica de Colombia
https://orcid.org/0000-0001-8848-2961
Óscar Fernando Castellanos Domínguez
Universidad Nacional de Colombia – Sede Bogotá
https://orcid.org/0000-0001-6604-6368

Palabras clave:

Calidad en el servicio, Destinos turísticos, Competitividad, Satisfacción del consumidor, Modelos de calidad en el servicio, Revisión de literatura

Sinopsis

El turismo es un sector considerado por la mayoría de los gobiernos locales, territoriales y nacionales, como un segmento de la economía con un importante potencial para el desarrollo económico y social de las comunidades, así que se ha ampliado la oferta de destinos turísticos en todo el planeta, incrementado la competencia en el sector. La calidad es un factor clave de competitividad para el turismo. El libro examina los aspectos que inciden en la percepción de calidad en destinos turísticos, observado como un sistema coordinado de diversos actores tanto públicos como privados. Para este estudio, se realizó una revisión sistemática de literatura, especialmente de trabajos empíricos, sobre aspectos asociados a la gestión de la calidad en destinos turísticos.

Capítulos

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Biografía del autor/a

Diana Cristina Rodríguez Moreno, Universidad Pedagógica y Tecnológica de Colombia

Profesora de la Facultad de Ciencias Económicas y Administrativas. Universidad Pedagógica y Tecnológica de Colombia - UPTC. Magister en Administración. Universidad Nacional de Colombia. Administradora de Empresas. Universidad Pedagógica y Tecnológica de Colombia - UPTC.


Óscar Fernando Castellanos Domínguez, Universidad Nacional de Colombia – Sede Bogotá

Profesor de la Facultad de Ingeniería. Universidad Nacional de Colombia – Sede Bogotá. Doctor en Ingeniería.Universidad Estatal de Moscú. Magister en Administración. Universidad Nacional de  Colombia. Ingeniero Químico Universidad Tecnológica de Moscú


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18 March 2024

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